FAQ

I cannot find my machine file in the download.

First, check whether you have unzipped the file. I combined all machine formats and all sizes in one zip file. Once you have it extracted, you will find several folders (one for each size), and all machine formats will be in those folders.

Can I access my digital purchases from within my Etsy account?

Yes! To access your digital file(s), go to your profile and click on Purchases and reviews, and look for the order.

Click Download Files button on your right side to redownload the files.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact me through munie (at)  jaggycrafts.com for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact me to see what program(s) you may need.

Still have questions?

Contact me through munie (at)  jaggycrafts.com and I’ll get back to you as soon as possible.

– xoxo, Dr. Munie.